Weak steam
The steam output drops or takes longer to recover.
What the technician checks: The steam controls and heating system for the machine.
Commercial

The steam output drops or takes longer to recover.
What the technician checks: The steam controls and heating system for the machine.
Water collects near a group head, steam fitting or the base.
What the technician checks: The leak source, seals and water connections.
The machine will not complete a brew or shows an error.
What the technician checks: The fault code and brewing controls before recommending work.
Describe which steam wand or group is affected and whether the problem changes during use. The steam and heating controls need assessment on the exact model.
A separate grinder is separate equipment. Send its make, model and symptoms so support and charges can be confirmed.
Follow only the manufacturer procedure approved for the model and water-treatment setup. Do not add chemicals or open a pressurised system as a substitute for diagnosis.
Take affected equipment out of use where water reaches electrical components or safe operation is uncertain. Describe the leak and agree shutdown access with the technician.
Repair quoted after inspection. Confirm the inspection fee before booking and approve the full repair amount before work starts.
Check address and building-access details before requesting your appointment.