HELP WITH YOUR BOOKING
Frequently asked questions
How do I book an appliance repair in Dubai?
Choose the appliance, describe the symptoms and send your address and preferred visit window. The team checks model support, access and availability before confirming the appointment.
Is there an inspection or call-out fee?
Ask the team to confirm the inspection fee before booking. Also ask whether it is payable if you decline the repair and whether any amount is credited towards approved work. No fixed inspection price is published on this website.
How is the repair price agreed?
The quote depends on the appliance, fault, parts and access. Confirm the full amount, including labour, parts, transport and any applicable tax, before approving the work. A booking request is not a fixed-price repair order.
Do you offer same-day visits?
Ask about the next available appointment for your area. Timing depends on technician availability, model support and access. A preferred time entered online is a request until the team confirms it.
What happens if a replacement part needs to be ordered?
Ask for the part description, expected availability, price and whether a second visit is included. Approve the order before it is placed and keep the written service record.
Can you inspect built-in or stacked appliances?
Send the model and photos of the installation. Explain any cabinet, lift or service-entry restrictions. The team will discuss access and handling before moving the appliance.
Do you work on commercial equipment?
Request support for the specific make, model and equipment type. Include site access rules and the operational impact. Commercial kitchen, refrigeration and laundry equipment need checks suited to their installation.
Is a warranty included with every repair?
Coverage depends on the work and parts agreed for your job. Ask for the duration, exclusions and claim process in writing. Keep the invoice and contact the team with the reference if a fault returns.
Are you a manufacturer-authorised service centre?
Dubai Fix Pro is an independent repair service. Brand names identify appliances. If the appliance is covered by a manufacturer warranty, check its terms before arranging an independent repair.
How do I change, cancel or follow up on a booking?
Contact the team with your booking reference as soon as your plans change. You can also check the booking tracker using the reference and the phone number used to book. Describe any recurring fault when following up.
Do I need to bring the appliance to a workshop?
Start by requesting a visit and explaining the fault. If workshop work is needed, agree the handling, transport charge, timing and return arrangements before the appliance is moved.