Freestanding, built-in and side-by-side fridges
Identify a single-door, side-by-side, American-style or built-in refrigerator. Say whether the fridge, freezer or both compartments are affected. For an integrated cabinet, send an installation photo and confirm access before moving it. Wine coolers require their own model and temperature-zone details.
Cooling, leaks, noise and freezing food
A fridge not cooling, freezing fresh food or leaking water needs separate observations. Record the selected setting and an actual thermometer reading if available. Describe new noise, heavy frost, door closure and where water first appears. A visible water leak does not establish a refrigerant leak.
Cooling components require diagnosis
Fans, sensors, thermostats, door seals and compressors have different roles. Testing determines whether a component needs work. Refrigerant charging is not a default fix for every warm fridge. Protect affected food separately and follow food-safety guidance while arranging the inspection.
Brand and installation details
For Samsung, LG, Bosch, Siemens and the other supported brands below, share the full model from accessible documents or a label. Do not pull out a heavy refrigerator just to photograph the back. Brand names describe the appliances we assess and do not imply manufacturer authorization.
